Cancellation & Modification

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Cancellation & Modification Policy

We understand that sometimes plans change. If you need to cancel or modify your order, we're here to help โ€” just make sure to act quickly!

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Time-Sensitive Window
๐Ÿ• 2 HOURS

You have 2 hours from the time you place your order to request any changes or cancellations โ€” after that, your order enters production and cannot be modified.

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Order Timeline

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0 - 2 Hours
Changes Allowed
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2 Hours
Order Locked
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After 2 Hours
In Production
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How to Request a Change or Cancellation

1 ๐Ÿ“ง
Email Us Immediately

Send an email to contact@kinspiredesign.com within 2 hours of placing your order.

2 ๐Ÿ”ข
Include Order Details

Provide your order number and clearly describe the changes you need or request cancellation.

3 โœ‰๏ธ
Receive Confirmation

We'll process your request and send you an email confirmation once the update is complete.

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What Can Be Modified

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Shipping Address
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Size or Color
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Personalization Text
๐Ÿ–ผ๏ธ
Design Details
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Product Quantity
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Full Order Cancellation
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After 2 Hours, We Cannot:

Cancel your order
Change shipping address
Modify personalization
Change size or color
Issue a refund
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Important Notes

  • All orders are locked for production 2 hours after being placed to ensure fast processing and shipping.
  • Custom design modifications (name changes, pet illustrations, character edits) may require additional processing time, especially during peak holiday seasons.
  • If your request is received after the 2-hour window, we unfortunately cannot guarantee any changes โ€” your order will proceed as originally placed.
  • For time-sensitive orders, we recommend double-checking all details before completing checkout.
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Need to Make a Change?

Don't wait! Contact us right away with your order number and we'll do our best to help.

๐Ÿ“ง Email Us Now

Or email directly: contact@kinspiredesign.com

๐Ÿ“Œ By placing an order, you confirm that you have read and accepted this policy. Thank you for your understanding!