Replacement & Refund Policy

Return & Refund Policy
At KinspireDesign, every gift tells a story. We stand behind the quality of our products.
🛡️ 30-Day Quality Guarantee

If your item arrives with printing defects or product quality issues,
we offer a full refund or free replacement within 30 days of delivery.
Simply send us a photo of the issue — no need to return the item!

⚠️ Important: Custom-Made Products

Each item is personalized and made-to-order just for you.
Non-quality related issues are not eligible for returns or exchanges.
Please double-check all details before placing your order.

✅ Eligible for Refund/Replacement
  • Printing Defects: Blurry images, color fading, misaligned prints, or ink smudges.
  • Product Damage: Items arriving torn, broken, or with manufacturing defects.
  • Wrong Item Sent: You received a different product or design than ordered.
  • Lost in Transit: Package confirmed lost by carrier and never delivered.
  • Our Mistakes: Errors made by us during production (e.g., wrong text printed).
🚫 Not Eligible for Refund/Exchange
  • Customer Input Errors: Typos or incorrect information entered at checkout.
  • Wrong Size Selected: Please refer to our size charts before ordering.
  • Change of Mind: Deciding you no longer want the item after ordering.
  • Design Preferences: "I don't like how it looks" after receiving the item.
  • User-Caused Damage: Improper washing, handling, or wear and tear.
  • Shipping Delays: Delays beyond our control (customs, weather, carrier issues).
How to Request a Refund or Replacement
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1. Document the Issue Take clear photos showing the defect or damage. Include the shipping label if possible.
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2. Contact Us Email our support team within 30 days of receiving your order with photos and order number.
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3. Quick Resolution We review all requests within 24-48 hours. Once approved, choose a refund or free replacement.

Refund Processing Time: Approved refunds are processed within 5-10 business days (bank) or 2-4 business days (PayPal) to your original payment method.

No Return Required: For quality issues, you do not need to ship the item back. Just provide photo evidence.

Questions? Our support team is here to help — contact us anytime!