After the 2-hour window, orders enter production immediately. We may still be able to make minor changes (address, size, personalization) — please contact us ASAP with your order number.

Yes! Enter your discount code at checkout in the "Discount" field. Codes cannot be applied after an order is placed.

Most products have an instant preview showing exactly how your design will look.

For complex customizations (photo retouching, special layouts), leave a note at checkout. We'll send a proof before production — this may add 1-2 days to processing time.

For the best print quality, please ensure:

• ✅ High resolution (at least 1MB file size)
• ✅ Clear, sharp subject with good lighting
• ✅ Full face visible (front or 3/4 angle)
• ✅ No heavy filters or over-exposure

Avoid:

• ❌ Blurry or pixelated images
• ❌ Screenshots from social media
• ❌ Heavy shadows on face

Yes! Many of our products support multiple subjects. The limit depends on the template and print area.

For layouts with 3+ subjects, we may need extra time for proofing to ensure everyone looks great!

⚠️ Peak seasons (Nov-Dec) may have slightly longer times. Track your order anytime!

If your order hasn't shipped yet, contact us immediately and we'll update the address.

Once shipped, changes depend on the carrier — additional fees may apply.

Since we ship from regional warehouses (US, EU, AU), most orders arrive without customs fees.

However, some countries may still charge import taxes upon arrival. Please check your local customs policy before ordering.

After 2 hours, orders enter production. Since every item is custom-made just for you, we cannot accept returns for:

• Change of mind
• Wrong size/color selected by customer
• Typos entered by customer

We're so sorry! Quality issues are covered by our 30-day guarantee.

What's covered:

• ✅ Manufacturing defects (rips, tears, broken items)
• ✅ Print errors (blurry, wrong colors, misaligned)
• ✅ Wrong item sent
• ✅ Lost packages

How to claim:

1. 📸 Take clear photos of the issue
2. 📩 Email us with your order number + photos
3. 🎁 We'll send a free replacement (no return needed!)

Once approved, refunds typically appear within:

• PayPal: 2-4 business days
• Credit/Debit Card: 5-10 business days

Processing time depends on your bank or payment provider.

• 🧊 Machine wash cold, inside-out, on gentle cycle
• 🚫 Avoid bleach and high-heat drying
• 👔 Tumble dry low or hang dry
• 🔥 Iron inside-out on low — never directly on print

• 🖐️ Hand wash recommended for longest life
• 🚫 Avoid dishwasher for insulated tumblers
• 🧽 Use soft sponge — no abrasive scrubbers
• 💨 Rinse and air-dry before first use

We accept all major payment methods:

• 💳 Credit/Debit Cards (Visa, Mastercard, Amex)
• 🅿️ PayPal
• 🛍️ Shop Pay, Apple Pay, Google Pay

All payments are secure and encrypted.

You'll automatically receive an order confirmation email with all details.

Need a formal invoice for business purposes? Contact us within 3 hours of purchase with your requirements.